Frequently Asked Questions
What is ShopFreixenet
ShopFreixenet is the official online store for Freixenet USA, offering a curated selection of sparkling wines, still wines, and alcohol-removed options delivered directly to your door.
Do I need to be over 21 to order?
Yes. You must be at least 21 years old to purchase from our site. An adult signature is required upon delivery.
Do you offer free shipping?
We sometimes offer a Free Shipping Promo. Sign up for our newsletter to receive updates when these promos are available.
Where do you ship?
We ship to most states in the contiguous US, our service may be limited or not available at all in some places due to local law or other restrictions.
Do you ship internationally?
Not at the moment.
How long does shipping take?
Orders typically ship within 1–3 business days. Delivery times vary by location and carrier, but most arrive within 5–7 business days.
Can you ship to PO Boxes or APO/FPO Boxes?
Orders cannot be shipped to an APO/FPO/DPO or P.O. Box, because all orders require an Adult Signature.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, Amex, Discover), and Shop Pay.
Can I return my wine?
Due to alcohol regulations, we cannot accept returns on wine. However, if there is an issue with your order, please contact us and we’ll make it right.
What if my order arrives damaged?
If your order is damaged in transit, please take a photo and contact us within 48 hours. We’ll send a replacement or issue a refund.
Do you offer non-alcoholic options?
Yes! We offer a selection of alcohol-removed sparkling wines that deliver all the flavor with none of the alcohol.
Can't find what you're looking for?
Have a question or issue? Send us an email and a member of our Customer Service team will get back to you as soon as possible. If you have an order number, please include it to help us assist you faster.
Please email us at info@shopfreixenet.com or head to the Contact page.
